Terms and Conditions

Last updated: 03/11/2025

These terms and conditions (the “Terms”) set out the rules for using the website operated by Response24 Connect Limited (“we”, “us”, “our”). By accessing or using this website (the “Site”), you agree to be bound by these Terms. If you do not agree, you must not use the Site.

General
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or regulator, the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision. These Terms constitute the entire agreement between you and us regarding use of the Site.

Who we are
Response24 Connect Limited is a company registered in the United Kingdom. Registered address: 9 Greyfriars Road, Reading, UK, RG1 1NU.
Contact: dpo@response24connect.com.

Scope and related policies
These Terms apply to your use of the Site only. For how we handle personal data, please see our Privacy Policy. For cookies and similar technologies, please see our Cookie Policy (UK) available at https://response24connect.com/cookie-policy-uk/.
The Response24 mobile app is provided by Response24 Ltd and is covered by the app provider’s own privacy policy and terms.

Changes to these Terms
We may update these Terms from time to time. Changes take effect when posted on this page with an updated date. Your continued use of the Site constitutes acceptance of the updated Terms.

Access to the Site
The Site is provided free of charge. We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, or restrict availability of all or any part of the Site for business and operational reasons without notice.

Use of the Site
You may use the Site only for lawful purposes. You must not:
(a) use the Site in any way that breaches applicable laws or regulations;
(b) attempt to gain unauthorised access to the Site, the server on which it is stored, or any server, computer, or database connected to the Site;
(c) introduce viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful;
(d) attack the Site via a denial-of-service attack or a distributed denial-of-service attack;
(e) use the Site to transmit unsolicited or unauthorised advertising or promotional material.

Accounts and submissions
You do not need an account to browse the Site. If you submit information via forms, email, phone or other channels (including HubSpot forms or Aircall), you confirm that such information is accurate and that you have the right to share it. You must not submit content that is unlawful, defamatory, infringing, obscene, or otherwise objectionable. We may remove or decline to process submissions that breach these Terms.

Intellectual property
We (or our licensors) own all intellectual property rights in the Site and its content (including text, graphics, logos, and layout). All rights are reserved. You may view and print pages for your personal or internal business use, but you must not reproduce, modify, distribute, or exploit any content without our prior written permission.

Third-party links and resources
The Site may contain links to third-party websites and resources. These links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Information on the Site
The content on the Site is provided for general information only. It is not advice on which you should rely. We make reasonable efforts to keep the information up to date and accurate, but we make no representations, warranties, or guarantees, whether express or implied, that the content on the Site is accurate, complete, or up to date.

Security
We use technical and organisational measures intended to protect the Site and any information submitted through it, including encryption in transit and at rest, access controls, role-based access, and logging. However, transmission of information via the internet is not completely secure and we cannot guarantee the security of data transmitted to the Site.

Our responsibility for loss or damage suffered by you
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
To the maximum extent permitted by law:
(a) we exclude all implied conditions, warranties, representations, or other terms that may apply to the Site or any content on it; and
(b) we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, the Site; or use of or reliance on any content displayed on the Site.
In particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill, or reputation; or any indirect or consequential loss or damage.

Viruses
We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes, and platform to access the Site. You should use your own virus protection software.

Linking to our Site
You may link to our home page in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. We may withdraw linking permission without notice.

Governing law and jurisdiction
These Terms, their subject matter, and their formation are governed by the laws of England and Wales. You and we agree that the courts of England and Wales will have exclusive jurisdiction.

Contact
Questions about these Terms can be sent to dpo@response24connect.com.