With decades of experience across both companies helping organisations prepare for, respond to, and recover from critical incidents on a global basis, Response24 Ltd and the International Crisis Management Group (ICMG) joined forces to create Response24 Connect, a new venture designed to enhance risk communication between insureds and their crisis management consultants through a state-of-the-art tech-based interface.
About Response24 Ltd: Response24 is a company dedicated to the development and implementation of critical incident management assistance solutions for the insurance and affinity markets. Originally formed as a provider of tech-based risk intelligence, the company’s management team has extensive experience in supporting the special risks insurance markets covering Kidnap & Ransom, Product Contamination, Political Violence & Terrorism and ‘Crisis Concierge’ the company’s niche crisis management offering specifically designed for SMEs and Private Clients.
About the International Crisis Management Group (ICMG): The International Crisis Management Group (ICMG) is a global security and risk advisory firm delivering risk intelligence, investigative support, and protective operations. ICMG supports clients operating in complex environments through a network of domain specialists, including former advisors to governments, multinationals, and high-profile individuals. The firm maintains a proprietary R&D division and partners with academic institutions, government bodies, and private sector actors to develop intelligence-led, high-integrity solutions across critical response disciplines.
Leadership Team
Rupert Reid
Director
Rupert is a former detective with the Metropolitan Police Specialist Operations Command (Criminal Intelligence and Organised Crime) at New Scotland Yard, working on major investigations involving surveillance and intelligence operations. After leaving the Police Service in 1990, Rupert worked in corporate contingency planning and crisis management positions, establishing and managing crisis response teams for several special risks insurers including Ace Europe, AIG, Catlin, Markel, Munich Re., Novae, QBE, Talbot and MS Amlin, principally focusing on Security and Crisis Management, Kidnap & Ransom, Product Contamination, Terrorism, Piracy and Cybercrime.
Erika Koutrakis
Director
Erika has led high-stakes security operations and intelligence programs for Fortune 100 companies and international stakeholders operating in volatile regions. With a background spanning counterterrorism advisory work for the U.S. Department of Homeland Security, program guidance for the Harvard School of Public Health, and executive leadership at Pinkerton, Erika delivers strategic clarity and operational leadership in crisis response, workplace violence prevention, and geopolitical risk. She holds a degree in Foreign Policy and Security Studies, equipping her with the analytical and diplomatic skills to navigate complex threat environments.
Gareth Sephton
Director
Gareth is a results-driven operations executive with a deep background in corporate intelligence, security, and risk management. As a key member of the leadership team at Response24, he oversees global operations and ensures cross-functional alignment across security, crisis response, and client services. He first joined the security and intelligence sector in 2010, bringing more than a decade of experience before stepping into operational leadership in 2018 as Head of Political Risk at Response24. In his current role, Gareth focuses on strategy execution, operational scalability, and building resilient systems capable of managing high-stakes challenges across jurisdictions.
Chris Holt MBE
Non-Executive Director
A former commissioned officer in the Royal Engineers, Chris served predominantly in counter-terrorism roles including bomb disposal tours in the UK, Balkans and Iraq. He is an entrepreneur, malicious risk advisor, insurance specialist and technology advocate, widely recognised for his work relating to Political Violence, Terrorism, Kidnap & Ransom and Cybercrime from both an insurance and advisory perspective; and has developed a number of award-winning insurance products and technology platforms.
Global Network
Response24 Connect is built upon a global team of multi-disciplinary experts who are leaders in their respective fields.
Intelligence
Access to intelligence teams for emerging risk assessments, HUMINT/OSINT monitoring, and geopolitical analysis
Security
Guidance on safeguarding corporate facilities, personnel, manufacturing plants, and critical infrastructure
Technology
Ask questions, report incidents and request emergency assistance through our dedicated client app
Risk Management
Expert review of existing protective measures, physical security
architecture, and emergency management frameworks